Refund policy

If you have simply changed your mind and you are able to provide a valid receipt, Pets Wonderland may offer you an exchange or refund provided that the merchandise:

• is in brand-new, resalable condition
• is unworn, unused, unassembled, in its original condition with all original packaging and content included
• is not subject to the exclusions listed below (19.2)

and the exchange or refund is sought within 7 days of purchase.

If you are unable to provide a valid receipt and/or 7 days has passed since the original purchase date, Pets Wonderland at its absolute discretion reserves the right not to offer an exchange or refund for change of mind. In such cases, Pets Wonderland may, at its absolute discretion, provide you with an exchange to the current value of the merchandise.

Pets Wonderland is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.

 

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time. Where an item is damaged through misuse or abnormal use, Pets Wonderland cannot provide a refund, exchange or repair, whether the fault is identified by Pets Wonderland, the manufacturer or their service agent. Pets Wonderland will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.